Billing Terms & Conditions

Last Updated March 4, 2026

At Pilates Reformers Apex, we prioritize your security and a transparent shopping experience. This Billing Terms & Conditions policy outlines how we handle payments, taxes, and security for all transactions on pilatesreformersapex.com.

1. Accepted Payment Methods

We accept all major forms of credit and secure online payments to provide a flexible checkout experience. Accepted methods include:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: Apple Pay, Google Pay, and Meta Pay.
  • Express Checkout: Shop Pay and PayPal.
  • Mobile Payments: Venmo.

2. Currency and Pricing

All prices displayed on our website are in U.S. Dollars (USD).

  • Price Accuracy: We strive for 100% accuracy in pricing. In the rare event of a technical error resulting in an incorrect price, we reserve the right to cancel the order and provide a full refund.
  • No Hidden Fees: The price you see at checkout is the final price. We do not charge "processing fees" or "convenience fees."

3. Sales Tax

Sales tax is calculated based on the shipping destination and local state laws. Any applicable taxes will be clearly displayed in your cart total before you finalize your purchase.

4. Payment Authorization and Order Processing

  • Immediate Capture: Payment is captured at the time you place your order to secure your equipment and initiate the shipping process with our freight partners.
  • Verification: To prevent fraud, all orders are subject to a verification process. We may reach out via email or phone if your billing address does not match your shipping address or if the transaction is flagged by our payment processor.
  • 5. Secure Checkout & Data Privacy

Your financial security is our top priority.

  • PCI Compliance: Our website is hosted on the Shopify platform, which is Level 1 PCI DSS compliant.
  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your personal and credit card information during transmission.
  • Data Protection: We do not store your full credit card numbers or CVV codes on our servers. All transactions are handled by audited third-party processors.

6. Billing Errors & Disputes

If you notice a discrepancy on your billing statement, please contact us immediately at Support@pilatesreformersapex.com or call 224-432-8592. We are committed to resolving any billing issues within 2–3 business days.

7. Contact Information

For questions regarding our billing terms, please reach out to us:

Business Name: Pilates Reformers Apex

Phone: 224-432-8592

Email: Support@pilatesreformersapex.com

Address: 801 East Drexel Square Unit 3R, #53093, Chicago, IL 60653

Business Hours: Mon-Fri, 9 AM – 5 PM CST